Testimonials

Below you will find what some of our customers say about American Harley-Davidson® our excellent staff.

To add a testimonial of your own, submit it on the Customer Survey page.

I bought my 2005 883L from American Harley in North Tonawanda NY. Jeff, my salesman, and the rest of the staff are so friendly and helpful.

I am a new rider, and was very intimidated when I entered the shop. I was instantly welcomed. They discussed all my options and helped me get sign up for the local motorcycle safety foundation course.

Jeff has been in touch with me to ask how my riding experience was going and always tells me to contact him if I have ANY questions or concerns.

I couldn't be happier with American-Harley Davidson!!
By: Maryann Spatorico

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If you are looking for as dealership that is personable, honest and really wants to get you on the bike of your dreams, American Harley Davidson is the place. Jeff Jr. went out of his way to make sure that we got what we were looking for and did an outstanding job. Everyone that we dealt with at American were friendly, and very knowledgeable and made our experience a fun one. Thank you Jeff Jr., Scott, Joe, Kathleen and everyone else that went out of their way to help us....This was a great experience buying our Ultra Limited...thanx again guys!
Kym and Sam Hall
By: william hall

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thanks to jeff jr and gary also all the staff for the work on the new ultra classic cvo as usual great service and sales made buy the new bike a great experiance the bike is awesome you guys are great
By: mike jeffery

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I purchased a road king in 2006. Ever since my purchase I have had nothing but good things to say about the service I have received at American Harley on Erie Ave in North Tonawanda. Whether it came to storage for the winter, buying accesories for my bike, maintance, or just needing questions answered...there was one employee whom I have always dealt with and has went above and beyond what I feel his job description would entail. That employee is Erik Czarnecki. This guy has been superb when it comes to somebody I can rely on and trust with every aspect of my bike. GUYS...if you need quality service and somebody that you can depend on when it comes to your bike. Talk to Erik @ American Harley 1149 Erie Ave in NT.......You have a loyal customer for life !

By: joe wisniewski

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I was pleasantly surprised with the entire experience of purchasing the motorcycle from American Harley Davidson. There was not one person or event that would stop me from reccomending the dealership to anyone I know interested in purchasing a Harley Davidson. Everyone at the dealership was friendly and willing to take the extra effort to make sure the purchase was a pleasant experience. Little Joe Hartridge was great and even though he wasn't able to complete the deal due to a trip to Florida to race and experience Daytona, Joe VanDewater and Gary were very accomadating to fill in for him in his absence. I look forward to future dealings with the team at American Harley and wouldn't go anywhere else. Thank you to everyone at American Harley Davidson!
By: John Clark

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i cannot express how happy i am with this dealship i live about a mile from another harley dealership and drive by them to go to american the sale and service, hell the whole experiance was second to none. Do yourself a favor and go check them out if your looking to buy a bike parts whatever you wont be dissatifed
By: Eric

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thanks again for great service and delivery of my new electra glide as usual you have out done yourself great team in garry, joe, and jeff jr
By: mike J

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By: Dave

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Nice place, Good people!
By: Robert Moltrup

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As a recent Harley owner it is very important to me to find a dealer that is 5 star. Although I live in Canada I found it is well worth it for me to come to American Harley.Have not had to use the sevice dept yet but if its anything like the parts dept and personel then the whole dealership in my books will be 5 star.Look forward to coming here for all my needs.
By: Don Embleton

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Joe V. came thru for us again, with a great deal to get us on the bike we wanted. He helped us to get on our 2009 Heritage a few years ago, and now he got us on our 2012 Ultra Limited. Joe always does his best to make you feel important and gives your wants and needs the upmost attention. Really enjoy going to the dealership and talking to all the friendly staff in all departments. Thanks guys and gals.
By: Wayne Siminski

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Should have put this comment in a long time ago have bought two bikes from Joe V and will be ethier selling mine out right or trading it on a third soon keep up the good work will not go to any other dealership. nore should anyone wanting a new or used harley all my reletves have bought bikes from Joe V . I live like 30+ miles from American but its worth the trip
By: Scott Keppler

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I am the owner of a 100th anniversary 2003 Heritage Classic Soft Tail who travels a great deal. When time and circumstances permit, I visit Harley Davidson Dealerships during said travels for gear and motor-clothes. I have had the good fortune of visiting more than 100 HD locations from the east coast of Florida west to Vegas and as far north as Niagara Falls, NY and almost everything in between, (this includes all 10 dealerships in western New York west of and including Rochester) as well as visits to shops in Spain, Bahrain, Sicily, Saudi Arabia, the UK, and France. With this said, I have experienced my fair share of Harley Davidson customer service, (some exceptional, some not so much) and based upon my experiences I will avow to anyone who asks that without exception, Kathleen D. and her Motor-clothes staff should be the benchmark upon which Harley Davidson standards are based. To exemplify, my first visit to American Harley Davidson was in June of 2011, as I walked into the Motor-clothes section I was greeted by Kathleen and she helped me choose a shirt, we chatted for a few minutes and I was on my way. Ten months later, I happened to be in the area and decided to stop in and check out the store. I walked into Motor-clothes to be greeted once again by Kathleen who not only remembered me after nine months, but remembered me by name. Her willingness to take ownership of each customer experience and ensure everyone receives professional, knowledgeable, courteous service is apparent from the moment you meet her. I walked into the store with the intent of simply buying a shirt and walked out having made new friends. Harley-Davidson, take note… Kathleen is an asset that HD, or any organization for that matter, would be hard pressed to replace. The world needs more people like Kathleen D. Big Easy, Saint Augustine, Florida
-Anonymous

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RECENTLY BOUGHT 2012 HARLEY DELUXE FROM AMERICAN HARLEY ON RECOMMENDATION FROM A FRIEND,,GOOD ADVICE.I APPROACHED GARY CULVER, TOLD HIM WHAT I WAS LOOKING FOR AND FROM THERE I WAS RECEIVED AS SOMEONE IN THE FAMILY.NO PRESSURE NO QUESTION THAT WASN'T ANSWERED.TOTAL COMMITMENT.WHEN THE DEAL WAS DONE HE INTRODUCED ME TO JEFF JR. WHO SAT WITH ME FOR OVER AN HOUR ORDERING CHROME AND ANSWERING MY ENDLESS QUESTIONS.AGAIN JEFF JR HAD SAME APPROACH AS GARY ABOUT MAKING ME FEEL LIKE I WAS A VALUED PART OF THEIR FAMILY.I WAS GIVEN A TOUR OF THE FACILITY AND INTRODUCED TO EVERYONE FROM PARTS TO CLOTHING REPS TO TECHS.IT WAS GRAT FEELING TO KNOW THESE PEOPLE REALLY CARED FOR THEIR CUSTOMERS.DO TO RECENT HAND SURGERY BIKE WAS ORDERED AND DELIVERD TO MY HOUSE WHITHIN A WEEK.ERIC DELIVERD IT AND WENT OVER BIKE FROM TOP TO BOTTOM WITH NO RUSH.THEY ARE A FIRST CLASS OPERATION WITH FIRST CLASS PEOPLE WORKING THERE.THEY WILL HAVE MY BUSINESS FOR YEARS TO COME...THANKS AGAIN
By: Harry Eberl

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I purchased a new 2011 Fat Bob. From the time I walked in the door and for the few days it took me to seal the deal, I was treated by a complete staff that is friendly, and knowledgable. They treat you with respect and dignity. Customer service is top notch and they make you feel that your part of their family business. Kudo's to everyone and especially Joey, Jeremy, Ron, Patrick and Scotty. Thanks for making me feel special and appreicate you putting up with my many visits for parts and acessories. I really love my bike.
By: Derek DePietro

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We purchased our first Harley and it was delivered today. We went to 4 stores including American Harley, and American Harley was the only dealer who offered to find the bike we wanted and go get it for us. It was only FOUR days from the time we made the decision to purchase to the time we were able to pick up our bike, and Jeff picked it up for us. I wish every shopping experience were as easy and customer friendly as American Harley is. Jeff was attentive and made sure we were getting what we wanted and expected. He walked us through each step of the purchase. It is obvious he knows his bikes inside and out. After our bike was delivered I of course needed a helmut and accessories! Melissa spent time fitting me with a helmut and making sure I knew how to wear it properly. When they didn't have my size, she offered to find it at another store. She offered to send me to a competitor! Of course that was unacceptable to me after Jeff & Melissa spent so much time with us, so Melissa happily ordered it for me. I don't know if other Harley dealers are as customer friendly, but I'm not going to find out!
By: Kristin

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Great place to buy anything!!!bikes,service,clothes...Gary..jeremy,,JR...all superior people..had to locate my bike.cant wait to enjoy it..NO pressure at all buying a bike..explained all my questions...1st time buying a Harley..great place...comfortable no pressure place..Keep up the great performance...Paul K
By: paul Koz

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I must say as a Canadian shopper the best dealer i have been to so far.I was looking at used bikes, A guy named Joe appeared .Showed me around the whole store.Great place no pressure .They like there job,you can tell.I will tell my follow Canadians about this place. PS. give Joe a raise keep up the great service. J Dexter Ontario Canada
By: joe dexter

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I found American Harley Davidson on the internet listing a 2002 V-Rod. I emailed about the bike and Joe H. emailed back right away and called me a few days later about another bike that had come in. I was heading down to New York the following week and checked the website again to see a 2002 Fatboy listed. I worked through Joe H and Joe V to complete the purchase. The dealership handled the paperwork for the export at the U.S. customs and I handled the CDN side. It all worked like a charm and now I have my fatboy ready to take on vacation in June. These guys follow a real "old school" service model with a professional approach that sets them apart from other dealers.
-Anonymous

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Everyone at American Harley is first class! There customer service is outstanding. from the moment i walked in the dealership I was taken care of by the friendly staff at the dealership! I wouldnt take my bike anywhere else!
By: Joe

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"i just relocated from the south ok ks mo area ived had 4 hds trailored my latest back to ny it sat 2 yrs in a trailor waiting for house sale all said and done walked in the store to check out servicing pickup handling etc five stars to eric for tacking care of me and the bike now im ahead ready for daytonia my thanks to all involved ill defintly be back jth"

By: john sanborn,NY

"Joe V. was great in helping us to get our dream bike ( 2009 Heritage Softail Classic ). He was totally accommandating and treated us like we were long time friends and customers. The whole staff including parts, clothing, sales and service do a great job. Have been back to dealership many times for parts and clothes and will continue to do so. Thanks guys and gals!"

By: Wayne & Anne Tonawanda,NY

"motorclothing dept. excellent special thank's to kathleen kept all the great clothes coming"

By: carol buffalo,NY

"My husband and I went to American HD on a Thursday looking for a seat that we needed by Saturday - not much time! However, the staff there were awesome in helping us to locate a seat that would work on my bike. They took their time to research and look around for us. We didn't have the bike with us and they were still very helpful. They were able to locate a few possiblites and we decided on one. The seat fit and I was able to use my bike on Saturday - it meant a lot to me as it was for my wedding reception. Thank you soooo much! "

By: Tracy Collins,NY

"GREAT FRIENDLY PEOPLE. EVERYTIME I WALK IN THERE I AM GREETED BY SEVERAL PEOPLE SAYING HELLO TO ME. SERVICE DEPT. IS FAST AND GETS YOUR BIKE BACK TO YOU QUICKLY."

By: GUY LOCKPORT,NY

"I was very impressed with your staff. I was in your shop on 05/08/2009 purchasing a couple of T-shirts for friends back in Huntington WV and even though my purchase was over all small one I was treated top notch by your staff. "

By: Scott Huntington,WV

"ALWAYS HAVE THE PARTS ALWAYS HELPFUL ALWAYS GREAT SERVICE THANK YOU"

By: MIKE N. TONAWANDA,NY

"I BOUGHT A FEW WOMENS SHIRTS AND A VEST, THERES NOTHING LIKE A HARLEY!!!!!!!!"

By: Patty North Tonawanda,NY

"I bought a brand new Buell 1125R last year. Within days of riding it, the engine started spitting oil and I had to take it back. Ronnie and Dave spent days looking it over and finally told me they were ordering me a new motor. In the mean time, Kristen got me back on wheels until my bike was fixed, and it was on the demo of my bike so it was like it was never gone. American Harley takes care of it's customers to the fullest extent possible, and they are great at any work you need done and can always answer your questions. Thanks guys, summers here so time to ride!"

By: Chris Tonawanda,NY

"I drove 3 hours to get to this store because you had the($200 limited) helmet I wanted and Eileen took the time with me on the phone. I could have driven 2 hours to a different store...but they could have cared less about helping me on the phone. When I got there Eileen took the time to fit my helmet properly, let me try other helmets and help me pick out other merchandise. I am the type of person who wants attentive customer service when I am spending my hard earned money, especially when I have have driven EXTENSIVELY to get there, and Eileen delivered!! Kathleen was nice and friendly too, she's more of a "git 'er done" type person, which is great for the people who want to get their stuff and be on their way....American HD has the best of both worlds with a combo like Kathleen and Eileen!! I will make that 3 hour trip again (there is an HD store right here in Syracuse...)... solely because I was made to feel at home and comfortable and because I actually enjoyed spending my money at American HD!!!...and in this economic climate that in itself is an amazing task!! "

By: Donna Camillus,NY

"I hit a hay wagon last fall and had to have a fender and front tire replaced on my 06 Heritage Softail Classic. I have to say that Eric took very good care of me (as he always does). He was very patent with me and all my phone calls about my baby. He kept me updated on the progress of my bike. I would also like to say that when my bike came back to me I was very happy with the condition of it. It looks as good as it did when I bought it. Everyone I talked to at the dealership were very pleasent and very nice to talk to. Thanks to everyone that worked on and helped get my baby back to me."

By: Bruce Middleport,NY

By: Thom Buffalo,NY

"I just had my Heritage in for a 25,000 mile check under the tank. Eric in the service department did a great job on my bike. It runs like it was brand new. Thanks for the great service Eric!"

By: Martin Cheektowaga,NY

"christine is wonderful and a great help"

By: rhonemus buffalo,NY

"The young man that is writing your service work orders,should have a very successful future in any sales or service oriented industry,he got me on the road quickly and professionally,I am very greatful.Many Thanks,Mike Pellow Toronto Ont.Canada 08 FLHTC fuel filter campaign"

By: mike toronto,ON

"I had purchased a 2002 FLHT and had it shipped from Florida to American Harley North Tonawanda. The day of arrival, Brian from the service department called to notify me of the arrival and looked after my bike as if it was his own. On the day I went to pick the bike up and bring it home to Ontario, Canada, the service staff (Eric)loaded the bike up and strapped her down for the trip home. The whole staff at American Harley Davidson were so professional,friendly and helpful it made me feel like a long time customer, not a first time customer! I will be returning to give my business to American Harley Davidson and highly recommend them to all folks on both sides of the boarder! Thank you for such a professional experience!"

By: Paul Stoney Creek,ON

"Red & Mike sent me to American & Mike said to talk to Gary so I did. I'm just about to buy the Black Classic on the floor , & when I do Gary will be the one I go to.When I came in I told him I wasn't ready to buy yet but that didn't matter cause he treated me like a 5 time buyer. I won't even think of going anywhere else. Thanks , Red , Mike & Gary......Duke"

By: Duke Lewiston,NY

"all service performed with complete satisfaction and on time!!!! thanks, berg"

By: john north tonawanda,NY

"From the moment you walk in the door you realize American HD is truly the best at all aspects of the Harley experience. Jeff has assembled a team of exceptional people who understand how to treat customers as family! Proud to know all of them and proud to buy "American". Thanks."

By: Kevin Amherst,NY

"I just bought a 03 softail,and from the time i walked in till i signed the paper work everything went smooth.. Kristen took the time to answer all my ?'s to seal the deal for me!!!I can't imagine any other dealership being better than american..Thanks again kristen and to the staff at american for making my harley dreams come true... I'm a customer for life!!!!!!!!!!!James E"

By: James Amherst,NY

"i just recently purchased a used streetglide at american, and i have to say the crew there with gary as my sales man was high class top shelf all the way.he treated us with respect and explained everything in detail and helped us with anything we needed.ty so much im definatly an american hd customer for life."

By: Theodore Cheektowaga,NY

"My bike and I were in a traffic accident. The bike was extensively damaged, me not so bad. Brian and the service crew did a great job of putting my bike back together. They rebuilt her and even made her better (I purchased some upgrades). She looks brand new and runs great!"

By: Martin Cheektowaga,NY

"I originally planned to buy a new bike at another dealership as it was closest to my home. I friend of mine told me that I should go out to American HD and deal with them. I did this and I couldn't be happier. I worked with both Jeff Jr.and Sr and was able to work out a deal for the bike I wanted. All my business will now go to American. I have since referred others to American. "

By: DAN DEPEW,NY

"My children and I stopped in to pick up T-shirts and had a great time talking with your staff. Thanks for a great visit. Steve"

By: Steve Hagerstown,MD

"FROM THE FRIENDLY STAFF TO THE GREAT SERVICE THIS HARLEY DEALERSHIP IS AN ASSET TO THIS AREA. OTHER DEALERSHIPS CAN LEARN FROM THIS ONE. KEEP UP THE GOOD WORK."

By: Anonymous Getzville,NY

"I really have to tell you that American Harley is the only dealership that actually wanted to sell me a bike. I am also in sales, Joe and Kristen did a fantastic job for me. They really went the extra mile to make this not just a transaction but an over all expierence. American Harley Davidson is the only place anyone should buy a new bike. Keep up the great work everyone! I'm a cutomer for life. "

By: Bill Buffalo,NY

"Salesman Joe is patient & does not use high pressure sales tactics. He's a pleasure to deal with. Service writer Brian is conscientious and courteous. Both are A-1 professionals."

By: Don NT,XX

"Christine motorclothes manager she is awesome excellent service and we will come back as allways. Great prices!!! Excellent service all the time. Paul & Yvonne from Canada EHHHHH"

By: Paul & Yvonne Hamilton, Ontario, Canada,XX

"WHEN I WENT TO PURCHASE MY FIRST HARLEY-DAVIDSON... YOU'RE DEALERSHIP MADE IT SO SMOOTH AND COMFORTABLE. THE KNOWLEDGE OF YOUR STAFF HELPED ME IN MORE WAYS THAN I THOUGHT. CHRISTINE EDUCATED ME IN WHAT TO WEAR AND HOW TO WEAR IT. SHE WAS EVEN CONCERNED ABOUT MY SAFETY WHILE RIDING. GARY WAS VERY PATIENT WITH ME WHILE I MADE MY HARD DECISON IN WHICH BIKE I CHOSE. THANKS GUYS FOR MAKING THIS HUGE TRANSISTION IN MY LIFE A SMOOTH ONE! I CAN SAY THAT AMERICAN HARLEY DAVIDSON WILL BE THE PLACE THAT I SHOP... KEEP UP THE GREAT WORK GARY & CHRISTINE... "

By: Anonymous NORTH TONAWANDA,NY

"I'VE BEEN REMISS IN WRITING THIS,BUT I FEEL THE NEED TO DO SO.I PURCHASED A '01 FATBOY,10/06,TRADING IN A NEWER BIKE.SINCE THEN AND UP TO NOW I HAVE BEEN HELPED,ASSISTED,SUPPORTED IN ALL WAYS POSSIBLE.BEING A TOTAL NEOPHYTE DIDN'T MATTER.I WAS TREATED LIKE AN OLD-TIMER WHO HAS BEEN A MOTORCYCLE RIDER FOREVER.MY HELMUT IS OFF TO THE ENTIRE STAFF AT AMERICAN H-D,PARTICULARLY JOE V.,WHO HAS TREATED ME LIKE A BROTHER(MAYBE FATHER)AND STILL DOES WHENEVER WE HAVE A CONVERSATION.THANK-YOU SO VERY MUCH!!!!! GARY S.,W.S."

By: GARY WEST SENECA,NY

"Couldnt ask to be treated better than I have been with all the employees at American. Never will I go anywhere else for parts or service but American."

By: Tim NiagaraFalls,NY

"you would be an IDIOT to go anywhere else to buy a Harley."

By: William (Hammer) Deerfield,NY

"Christine the manager of the motorclothes department is very knowledgeable and is fun to talk to. When we walk through the door she will say to us there is my Canadian friends. She has a great personality and we can't wait till November 11th stuff the bird with chrome. Should be lots of fun and good deals. Paul & Yvonne Hamilton Ontario Canada."

By: Yvonne & Paul Hamilton, Ontario,CA

"Congratulations on 20 years of a great dealership. I have been treated extremely well dealing with you sine 1990. I have the utmost respect for all the exceptional service from every single employee. Special thanks to Dave Kaufman in service for years of great service and good advice on keeping the bike running right. I am so glad I found you as it is always worth the trip to deal with your outstanding dealership. Congrats and best wishes to all. John Hall Burlington ON"

By: John Burlington,ON

"Christine in the motor clothes very helpful, friendly and knowledgeable. Also Eric in parts excellent service and help."

By: Paul & Yvonne Hamilton, Ontario,ON

"Eric the parts manager was awesome and Christine in the motorclothes she was great"

By: Paul Hamilton, Ontario L8P-1R2 Canada,XX

"Hottest racing team out there. Nicest family too!"

By: ,XX

"Customers treated friendly, even as I notice people that aren`t in the midst of buying. They aren`t ignored or looked down upon. (Sales Dept. tries harder to help with credit issues.) Thanks, M.Hallifax"

By: Michael Tonawanda,NY

"Thank you so much for the expedited service on our Ultra Classic. We had just drove in from Milwaukee and the guys in service were able to get our back back on the road again! Everyone was extremely friendly which made the wait much more pleasurable. Thanks again! If your ever in the Milwaukee area and need help - please feel free to contact us!"

By: Wayne Milwaukee ,WI

"For a small dealership you do a remarkable job,we love your customer appreciation day,we look forward to it.Its nice to visit a store like yours rather than some that resemble walmart super center"

By: william mulberry,FL

"This was my first Harley purchase and as a younger man I rode imports. I waited 25 years to buy my Harley and American sales made it a real pleasure to get back into riding again. Jeff JR. was very patient with me while I sorted out my choices. He was more interested in me finding the bike that I love than to push me into any bike. Jeff Jr. went the extra mile to find me the bike I waited so long for. Thanks again Jeff love the Deluxe. "

By: Peter Lancaster,NY

"Thank you for making the experience of buying a new Harley a wonderful one. You have a great staff! Thanks again for rushing to get my bike out to me. It was a pleasure riding it home. Once again, thanks to Gary and all who made it possible."

By: michael williamsville,NY

"Things went very smooth from start to finish. Unlike the other dealership I was helped promptly by Joe and Paul in a friendly and professional manner; I can't say enough about their effort and kindness. Paul and Joe also stayed late to finalize the sale of my first HD before my vacation. That says allot about the people working at American Harley Davidson. Keep up the good work!"

By: Ron West Seneca,NY

"I bought a 96 heritage flstc from you. I got an awesome bike with low miles with lots of extras at a great price. I shopped all the other dealers in the area & this bike elsewhere would of cost me thousands more! Joe V. was an outstanding salesman, he seemed to know exactly what I wanted. In one visit Joe sold us the bike, got us financed, & set up delivery, while we waited. Joe V. is an asset to your co. Christine in the clothing dept. made our wait very pleasant.Thanks to you both. Your dealership is #1 in my book. I'm proud to say my bike came from American Harley!"

By: Chris & Carol East Aurora,NY

"I would like to take the time to thank Gary and his crew for there hard work and great service when I purchased my bike. You all deserve kudos for a fine job. Thanks again for everything! Dean"

By: Dean N, Tonawanda,NY

"Paul Fedorsak was the primary reason for making my purchase at American. He is a friendly and courteous salesman who has the "I'm going to buy something from this guy" personality. Very happy with the overall experience at American H-D!"

By: Martin Cheektowaga,NY

"I purchased a 2001 FXSTDI from an insurance company and had to do some repairs to it. Not knowing too much about the bike, the parts guys were a great help, and the deals compared to the local HD Dealer are great. Can’t wait to get the bike finished and bring it over to show you guys how it looks with all the mods on it that you helped me out with. Cheers, Don W "

By: Don St.Catharines,ON

"WE MOVED FROM N.Y. TWO YEARS AGO. JUST BEFORE WE MOVED MY WIFE BOUGHT A BIKE. THEY SAID THE BIKE WAS GONE OVER AND IN REAL GOOD SHAPE. THEY WERE ON THE MONEY. IT HASN'T GIVEN US ANY PROBLEMS YET. WHENEVER WE COME TO BUFFALO WE ALWAYS STOP AND SAY HELLO. THE DEALER SHIP IS LIKE FAMILY TO US. SAY HI TO ALL. CHUCK AND VICKY CAPIZZI"

By: CHUCK NEWNAN,GA

"Joe V. is excellent and easy to work with. A great guy!!! Jeff Jr. also helped out alot by stepping in for Joewhile he was on vacation. He kept the ball rolling toward getting my new bike! Thanks! I feel good knowing that a five star dealership is just down the road if I need anything at all! -Great Job- Hibs "

By: hibbert north tonawanda,NY

"It is always good when I can get the part I need for my 1995 XL883, put it on and ride that day! Bruce at the parts counter helps me out every time; whether I need a primary gasket, idle cable, brakes and even when dumped my bike. Paul in the sales dept. is very friendly and a great events coordinator. Good times and good luck on 20 years more! "

By: Ken's son ,NY

"You Guys and Girls are number 1 in all of western NY no doubt about it. Keep up the great job."

By: Bob Amherst,NY

"Just a note from Lisa and myself on last Saturday’s event. (20th Anniversary Party, 11/05/05) We had a great time and enjoyed the talks with all the dealer personnel as well as good friends. You people are with out a doubt the finest in the motorcycle dealer industry. Thanks so much for all you do, Regards, Bob & Lisa "

By: Bob & Lisa ,NY

"(RE: 20th Anniversary Party, 11/5/05) WHAT ANOTHER GREAT EVENT FOR AMERICAN HARLEY DAVIDSON. CONGRATULATIONS ON YOUR 20TH YEAR OF BUSINESS. I WILL NEVER GO SHOPPING ANYWHERE ELSE BUT AMERICAN. THEY TREAT ME LIKE FAMILY AND I FEEL CONFIDENT THAT THE CUSTOMER SERVICE WILL ALWAYS BE THE BEST.YOU GUYS ARE THE BEST!!!!!! "

By: Anonymous north tonawanda,NY

"When I was back in town for a week in July 2005 I started getting front end vibration on my FXSTD. I stopped in and talked with Jeff. He got me in right away, made some adjustments and I was on my way. "No Charge". Great guy, Best dealership I have ever been to. Thanks Jeff"

By: Joe Newburgh,KS

"I bought my used sporty at their open house last May. Jeff and his staff were great. Their prices were right, and they took good care of me and my bike. I plan on buying my next used bike from them; a Softail Standard or a Night Train."

By: larry elmira ,NM

"I SHOP AT AMERICAN HARLEY DAVIDSON BECAUSE NOT ONLY DO I GET PROFESSIONAL SERVICE FROM YOUR STAFF, BUT ALSO BECAUSE YOU HAVE THE BEST MOTORCLOTHES, RIDING GEAR AND ACCESSORIES IN ALL OF WESTERN NEW YORK. I BUY ALL MY CLOTHES, LEATHERS AND EVEN GIFTS FOR OTHER PEOPLE AT AMERICAN HARLEY DAVIDSON. KEEP UP THE GOOD WORK!!!!!"

By: Anonymous BUFFALO,NY

"American Harley is the best dealership in Buffalo, hands down. Joe V. is the best salesman I have ever delt with. I will bring everyone I know to American to buy a bike. You are treated like family PRE SALE/ DURING THE SALE / AND POST SALE!!!!!!!!! A++++++++++"

By: Anonymous ,XX

"VERY PROFESSIONAL SERVICE AND PARTS DEPARTMENT.BOTH DEPARTMENTS ARE EXTREMELY ACCOMODATING, ALWAYS WILLING TO GO THAT EXTRA MILE FOR THE CUSTOMER."

By: GREGG AMHERST,NY

"Respect says it it all."

By: ,XX

"New web site is better than the old one! Keep up the good work!"

By: Albert North Tonawanda,NY

"I was very impressed with the service I received at American when I purchased my '05 flstni there. My problem was that I was very impatient to receive it and nobody in WNY had the bike I wanted. After calling and/or visitng 6 diffferent dealers, only the guys at American stepped up and made it happen. Joe my salesman called all over the place to find a dealer that would make a trade for my bike. Then, Jeff the owner drove 150+ miles to go pick it up at no additional cost. I had the exact bike I wanted within 48 hours, and have enjoyed every experience with these guys since then. I'm highly recommend American and am confident that you will not find better service anywhere else in WNY."

By: Anonymous Buffalo,NY

"Purchased my 05 Roadking from American. Great people to work with. Sales person (Joe) spend lots of time and explained my options very well. He also helped arrange service. Bike in shop for upgrades. No doubt that Ron and crew will do a great job. "

By: Bill Sanborn,NY

"I buy from American Harley Davidson because of the people. From day one they have treated me fairly and with respect. These people earn respect by giving respect, no matter who you are or how much you spend they treat you the way you want to be treated. I would recommend them to anyone."

By: Kevin Lancaster,NY