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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
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"I had purchased a 2002 FLHT and had it shipped from Florida to American Harley North Tonawanda. The day of arrival, Brian from the service department called to notify me of the arrival and looked after my bike as if it was his own. On the day I went to pick the bike up and bring it home to Ontario, Canada, the service staff (Eric)loaded the bike up and strapped her down for the trip home. The whole staff at American Harley Davidson were so professional,friendly and helpful it made me feel like a long time customer, not a first time customer! I will be returning to give my business to American Harley Davidson and highly recommend them to all folks on both sides of the boarder! Thank you for such a professional experience!"
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By: Paul Stoney Creek,ON
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"Red & Mike sent me to American & Mike said to talk to Gary so I did. I'm just about to buy the Black Classic on the floor , & when I do Gary will be the one I go to.When I came in I told him I wasn't ready to buy yet but that didn't matter cause he treated me like a 5 time buyer. I won't even think of going anywhere else. Thanks , Red , Mike & Gary......Duke"
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By: Duke Lewiston,NY
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"all service performed with complete satisfaction and on time!!!! thanks, berg"
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By: john north tonawanda,NY
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"From the moment you walk in the door you realize American HD is truly the best at all aspects of the Harley experience. Jeff has assembled a team of exceptional people who understand how to treat customers as family! Proud to know all of them and proud to buy "American". Thanks."
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By: Kevin Amherst,NY
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"I just bought a 03 softail,and from the time i walked in till i signed the paper work everything went smooth.. Kristen took the time to answer all my ?'s to seal the deal for me!!!I can't imagine any other dealership being better than american..Thanks again kristen and to the staff at american for making my harley dreams come true... I'm a customer for life!!!!!!!!!!!James E"
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By: James Amherst,NY
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"i just recently purchased a used streetglide at american, and i have to say the crew there with gary as my sales man was high class top shelf all the way.he treated us with respect and explained everything in detail and helped us with anything we needed.ty so much im definatly an american hd customer for life."
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By: Theodore Cheektowaga,NY
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"My bike and I were in a traffic accident. The bike was extensively damaged, me not so bad. Brian and the service crew did a great job of putting my bike back together. They rebuilt her and even made her better (I purchased some upgrades). She looks brand new and runs great!"
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By: Martin Cheektowaga,NY
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"I originally planned to buy a new bike at another dealership as it was closest to my home. I friend of mine told me that I should go out to American HD and deal with them. I did this and I couldn't be happier. I worked with both Jeff Jr.and Sr and was able to work out a deal for the bike I wanted. All my business will now go to American. I have since referred others to American. "
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By: DAN DEPEW,NY
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"My children and I stopped in to pick up T-shirts and had a great time talking with your staff. Thanks for a great visit.
Steve"
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By: Steve Hagerstown,MD
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"FROM THE FRIENDLY STAFF TO THE GREAT SERVICE THIS HARLEY DEALERSHIP IS AN ASSET TO THIS AREA. OTHER DEALERSHIPS CAN LEARN FROM THIS ONE. KEEP UP THE GOOD WORK."
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By: Anonymous Getzville,NY
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"I really have to tell you that American Harley is the only dealership that actually wanted to sell me a bike. I am also in sales, Joe and Kristen did a fantastic job for me. They really went the extra mile to make this not just a transaction but an over all expierence. American Harley Davidson is the only place anyone should buy a new bike. Keep up the great work everyone! I'm a cutomer for life. "
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By: Bill Buffalo,NY
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"Salesman Joe is patient & does not use high pressure sales tactics. He's a pleasure to deal with.
Service writer Brian is conscientious and courteous.
Both are A-1 professionals."
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By: Don NT,XX
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"Christine motorclothes manager she is awesome excellent service and we will come back as allways. Great prices!!!
Excellent service all the time.
Paul & Yvonne from Canada EHHHHH"
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By: Paul & Yvonne Hamilton, Ontario, Canada,XX
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"WHEN I WENT TO PURCHASE MY FIRST HARLEY-DAVIDSON... YOU'RE DEALERSHIP MADE IT SO SMOOTH AND COMFORTABLE. THE KNOWLEDGE OF YOUR STAFF HELPED ME IN MORE WAYS THAN I THOUGHT. CHRISTINE EDUCATED ME IN WHAT TO WEAR AND HOW TO WEAR IT. SHE WAS EVEN CONCERNED ABOUT MY SAFETY WHILE RIDING. GARY WAS VERY PATIENT WITH ME WHILE I MADE MY HARD DECISON IN WHICH BIKE I CHOSE. THANKS GUYS FOR MAKING THIS HUGE TRANSISTION IN MY LIFE A SMOOTH ONE! I CAN SAY THAT AMERICAN HARLEY DAVIDSON WILL BE THE PLACE THAT I SHOP... KEEP UP THE GREAT WORK GARY & CHRISTINE... "
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By: Anonymous NORTH TONAWANDA,NY
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"I'VE BEEN REMISS IN WRITING THIS,BUT I FEEL THE NEED TO DO SO.I PURCHASED A '01 FATBOY,10/06,TRADING IN A NEWER BIKE.SINCE THEN AND UP TO NOW I HAVE BEEN HELPED,ASSISTED,SUPPORTED IN ALL WAYS POSSIBLE.BEING A TOTAL NEOPHYTE DIDN'T MATTER.I WAS TREATED LIKE AN OLD-TIMER WHO HAS BEEN A MOTORCYCLE RIDER FOREVER.MY HELMUT IS OFF TO THE ENTIRE STAFF AT AMERICAN H-D,PARTICULARLY JOE V.,WHO HAS TREATED ME LIKE A BROTHER(MAYBE FATHER)AND STILL DOES WHENEVER WE HAVE A CONVERSATION.THANK-YOU SO VERY MUCH!!!!! GARY S.,W.S."
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By: GARY WEST SENECA,NY
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"Couldnt ask to be treated better than I have been with all the employees at American. Never will I go anywhere else for parts or service but American."
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By: Tim NiagaraFalls,NY
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"you would be an IDIOT to go anywhere else to buy a Harley."
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By: William (Hammer) Deerfield,NY
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"Christine the manager of the motorclothes department is very knowledgeable and is fun to talk to. When we walk through the door she will say to us there is my Canadian friends. She has a great personality and we can't wait till November 11th stuff the bird with chrome. Should be lots of fun and good deals. Paul & Yvonne Hamilton Ontario Canada."
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By: Yvonne & Paul Hamilton, Ontario,CA
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"Congratulations on 20 years of a great dealership. I have been treated extremely well dealing with you sine 1990. I have the utmost respect for all the exceptional service from every single employee. Special thanks to Dave Kaufman in service for years of great service and good advice on keeping the bike running right. I am so glad I found you as it is always worth the trip to deal with your outstanding dealership. Congrats and best wishes to all. John Hall Burlington ON"
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By: John Burlington,ON
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"Christine in the motor clothes very helpful, friendly and knowledgeable. Also Eric in parts excellent service and help."
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By: Paul & Yvonne Hamilton, Ontario,ON
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"Eric the parts manager was awesome and Christine in the motorclothes she was great"
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By: Paul Hamilton, Ontario L8P-1R2 Canada,XX
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"Hottest racing team out there. Nicest family too!"
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By: ,XX
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"Customers treated friendly, even as I notice people that aren`t in the midst of buying. They aren`t ignored or looked down upon. (Sales Dept. tries harder to help with credit issues.)
Thanks, M.Hallifax"
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By: Michael Tonawanda,NY
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"Thank you so much for the expedited service on our Ultra Classic. We had just drove in from Milwaukee and the guys in service were able to get our back back on the road again! Everyone was extremely friendly which made the wait much more pleasurable. Thanks again! If your ever in the Milwaukee area and need help - please feel free to contact us!"
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By: Wayne Milwaukee ,WI
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"For a small dealership you do a remarkable job,we love your customer appreciation day,we look forward to it.Its nice to visit a store like yours rather than some that resemble walmart super center"
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By: william mulberry,FL
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"This was my first Harley purchase and as a younger man I rode imports. I waited 25 years to buy my Harley and American sales made it a real pleasure to get back into riding again. Jeff JR. was very patient with me while I sorted out my choices. He was more interested in me finding the bike that I love than to push me into any bike. Jeff Jr. went the extra mile to find me the bike I waited so long for.
Thanks again Jeff love the Deluxe.
"
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By: Peter Lancaster,NY
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"Thank you for making the experience of buying a new Harley a wonderful one. You have a great staff! Thanks again for rushing to get my bike out to me. It was a pleasure riding it home. Once again, thanks to Gary and all who made it possible."
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By: michael williamsville,NY
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"Things went very smooth from start to finish. Unlike the other dealership I was helped promptly by Joe and Paul in a friendly and professional manner; I can't say enough about their effort and kindness. Paul and Joe also stayed late to finalize the sale of my first HD before my vacation.
That says allot about the people working at American Harley Davidson. Keep up the good work!"
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By: Ron West Seneca,NY
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"I bought a 96 heritage flstc from you. I got an awesome bike with low miles with lots of extras at a great price. I shopped all the other dealers in the area & this bike elsewhere would of cost me thousands more! Joe V. was an outstanding salesman, he seemed to know exactly what I wanted. In one visit Joe sold us the bike, got us financed, & set up delivery, while we waited. Joe V. is an asset to your co. Christine in the clothing dept. made our wait very pleasant.Thanks to you both. Your dealership is #1 in my book. I'm proud to say my bike came from American Harley!"
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By: Chris & Carol East Aurora,NY
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"I would like to take the time to thank Gary and his crew for there hard work and great service when I purchased my bike. You all deserve kudos for a fine job. Thanks again for everything!
Dean"
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By: Dean N, Tonawanda,NY
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"Paul Fedorsak was the primary reason for making my purchase at American. He is a friendly and courteous salesman who has the "I'm going to buy something from this guy" personality. Very happy with the overall experience at American H-D!"
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By: Martin Cheektowaga,NY
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"I purchased a 2001 FXSTDI from an insurance company and had to do some repairs to it. Not knowing too much about the bike, the parts guys were a great help, and the deals compared to the local HD Dealer are great. Can’t wait to get the bike finished and bring it over to show you guys how it looks with all the mods on it that you helped me out with.
Cheers, Don W
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By: Don St.Catharines,ON
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"WE MOVED FROM N.Y. TWO YEARS AGO. JUST BEFORE WE MOVED MY WIFE BOUGHT A BIKE. THEY SAID THE BIKE WAS GONE OVER AND IN REAL GOOD SHAPE. THEY WERE ON THE MONEY. IT HASN'T GIVEN US ANY PROBLEMS YET. WHENEVER WE COME TO BUFFALO WE ALWAYS STOP AND SAY HELLO. THE DEALER SHIP IS LIKE FAMILY TO US. SAY HI TO ALL. CHUCK AND VICKY CAPIZZI"
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By: CHUCK NEWNAN,GA
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"Joe V. is excellent and easy to work with. A great guy!!!
Jeff Jr. also helped out alot by stepping in for Joewhile he was on vacation. He kept the ball rolling toward getting my new bike! Thanks!
I feel good knowing that a five star dealership is just down the road if I need anything at all!
-Great Job-
Hibs "
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By: hibbert north tonawanda,NY
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"It is always good when I can get the part I need for my 1995 XL883, put it on and ride that day! Bruce at the parts counter helps me out every time; whether I need a primary gasket, idle cable, brakes and even when dumped my bike. Paul in the sales dept. is very friendly and a great events coordinator.
Good times and good luck on 20 years more! "
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By: Ken's son ,NY
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"You Guys and Girls are number 1 in all of western NY no doubt about it. Keep up the great job."
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By: Bob Amherst,NY
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"(RE: 20th Anniversary Party, 11/5/05)
WHAT ANOTHER GREAT EVENT FOR AMERICAN HARLEY DAVIDSON. CONGRATULATIONS ON YOUR 20TH YEAR OF BUSINESS. I WILL NEVER GO SHOPPING ANYWHERE ELSE BUT AMERICAN. THEY TREAT ME LIKE FAMILY AND I FEEL CONFIDENT THAT THE CUSTOMER SERVICE WILL ALWAYS BE THE BEST.YOU GUYS ARE THE BEST!!!!!! "
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By: Anonymous north tonawanda,NY
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"Just a note from Lisa and myself on last Saturday’s event. (20th Anniversary Party, 11/05/05) We had a great time and enjoyed the talks with all the dealer personnel as well as good friends. You people are with out a doubt the finest in the motorcycle dealer industry.
Thanks so much for all you do,
Regards,
Bob & Lisa
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By: Bob & Lisa ,NY
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"When I was back in town for a week in July 2005 I started getting front end vibration on my FXSTD. I stopped in and talked with Jeff. He got me in right away, made some adjustments and I was on my way. "No Charge".
Great guy, Best dealership I have ever been to.
Thanks Jeff"
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By: Joe Newburgh,KS
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"I bought my used sporty at their open house last May. Jeff and his staff were great. Their prices were right, and they took good care of me and my bike. I plan on buying my next used bike from them; a Softail Standard or a Night Train."
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By: larry elmira ,NM
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"I SHOP AT AMERICAN HARLEY DAVIDSON BECAUSE NOT ONLY DO I GET PROFESSIONAL SERVICE FROM YOUR STAFF, BUT ALSO BECAUSE YOU HAVE THE BEST MOTORCLOTHES, RIDING GEAR AND ACCESSORIES IN ALL OF WESTERN NEW YORK. I BUY ALL MY CLOTHES, LEATHERS AND EVEN GIFTS FOR OTHER PEOPLE AT AMERICAN HARLEY DAVIDSON. KEEP UP THE GOOD WORK!!!!!"
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By: Anonymous BUFFALO,NY
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"American Harley is the best dealership in Buffalo, hands down. Joe V. is the best salesman I have ever delt with.
I will bring everyone I know to American to buy a bike. You are treated like family PRE SALE/ DURING THE SALE / AND POST SALE!!!!!!!!! A++++++++++"
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By: Anonymous ,XX
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"VERY PROFESSIONAL SERVICE AND PARTS DEPARTMENT.BOTH DEPARTMENTS ARE EXTREMELY ACCOMODATING, ALWAYS WILLING
TO GO THAT EXTRA MILE FOR THE CUSTOMER."
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By: GREGG AMHERST,NY
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"Respect says it it all."
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By: ,XX
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"New web site is better than the old one! Keep up the good work!"
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By: Albert North Tonawanda,NY
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"I was very impressed with the service I received at American when I purchased my '05 flstni there. My problem was that I was very impatient to receive it and nobody in WNY had the bike I wanted. After calling and/or visitng 6 diffferent dealers, only the guys at American stepped up and made it happen. Joe my salesman called all over the place to find a dealer that would make a trade for my bike. Then, Jeff the owner drove 150+ miles to go pick it up at no additional cost. I had the exact bike I wanted within 48 hours, and have enjoyed every experience with these guys since then.
I'm highly recommend American and am confident that you will not find better service anywhere else in WNY."
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By: Anonymous Buffalo,NY
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"Purchased my 05 Roadking from American. Great people to work with. Sales person (Joe) spend lots of time and explained my options very well. He also helped arrange service. Bike in shop for upgrades. No doubt that Ron and crew will do a great job. "
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By: Bill Sanborn,NY
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"I buy from American Harley Davidson because of the people. From day one they have treated me fairly and with respect. These people earn respect by giving respect, no matter who you are or how much you spend they treat you the way you want to be treated. I would recommend them to anyone."
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By: Kevin Lancaster,NY
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